Frequently Asked Questions
General
How do I contact Bonnie’s Jams?
You can email us at info@bonniesjams.com, or fill out our contact form here: Contact Bonnie’s Jams
How do I subscribe to your email list for special offers?
Just enter your email address in the footer at the bottom of this page for the latest discounts, flavors, and recipes from Bonnie.
How do I unsubscribe from your email list?
Please click the unsubscribe link in the bottom of the email to opt out of future emails from us.
How do I reset my password?
If you have created an account to place an ecommerce order, you can log in and click the reset password button to regain access to your account. Please note that if you have ordered from a guest account in the past, we cannot reset your password.
Orders & Shipping
Can I add a gift message to my order?
Yes! You can add a gift message to your order on the cart page in the box labeled ‘add a gift note’. Please note that gift messages have a maximum number of 300 characters including spaces. You gift note will appear on the packing slip.
How much is shipping?
We offer flat rate ground shipping for $7.95 on orders up to $99. Orders over $99 receive free ground shipping.
When will my order ship?
Orders generally ship within 2 business days. You’ll receive an email as soon as your order ships.
Where can I track my order?
Upon shipment, customers will receive an email confirmation containing the tracking information.
Can I return or cancel my order?
We are unable to cancel orders that are processed or have been fulfilled. We do not offer returns, but we do offer partial re-shipments/refunds if packages are damaged, lost in transit, or missing items.
Do you ship internationally?
We currently only offer shipping within the United States.
What payment methods do you accept?
Bonnie's Jams accepts MasterCard, Visa, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, and Google Pay.
Jam Subscriptions
Does my subscription ship automatically?
Yes, once you’ve subscribed you don’t need to worry about future orders. You can always log in to pause a subscription, update an address, or modify which jams you receive.
How do I pause or change my subscription?
You can log into your account to manage or pause your subscription, or change your delivery address.
Wholesale
How do I become a wholesaler?
Please fill out the wholesale inquiry form here: Bonnie's Jams Wholesale
How do I access the latest wholesale assets and info?
Existing wholesalers can download up to date information and assets here, just enter the wholesale password provided to you: Bonnie's Jams Wholesale Assets
Where to buy
Why can't I order your Whole Foods flavors online?
We are proud to partner with Whole Foods on exciting and exclusive flavors sold only in their stores. If you are looking for one of their flavors, visit this page to find your nearest Whole Foods: Bonnie's Jams at Whole Foods.
Are you in my local store?
Please use our Store Finder to see if we are in your local market or grocery store: Bonnie's Jams Store Locator. Please contact us if we are missing your local Bonnie's retailer from this list: info@bonniesjams.com